Comments on: Battery Replacement: Apple vs Dell

By: EveryDigg » Blog Archive » Battery Replacement: Apple vs Dell

EveryDigg » Blog Archive » Battery Replacement: Apple vs Dell — Wed, 04 Oct 2006 12:08:48 +0000

[...] An interesting comparison of how the battery replacement is going from the customer point of view for both Apple and Dell.read more | digg story [...]

By: Keith

Keith — Wed, 06 Sep 2006 21:25:37 +0000

I personally do own a Dell laptop battery too. Though my model is not on the list, but it certainly does worry me if it may catches fire anytime….

By: Apple News » Battery Replacement: Apple vs Dell

Apple News » Battery Replacement: Apple vs Dell — Mon, 04 Sep 2006 11:29:39 +0000

[...] An interesting comparison of how the battery replacement is going from the customer point of view for both Apple and Dell.read more | digg story [...]

By: Don W

Don W — Mon, 04 Sep 2006 04:53:20 +0000

Thie bigger question, which was alluded to in the original post but not answered is?

Why has SONY not had to recall any of their batteries?

Did they send the junk to their competitors?

By: Alex X

Alex X — Mon, 04 Sep 2006 00:56:12 +0000

^ Thats a bunch of bullshit. I love my apple and all, but apple does NOT pick up on the second or third ring… are u smoking crack? Everytime ive ever called them, it has taken at LEAST 30 minutes to get someone on the phone.. so please, dont blatantly lie. I love my apple and all, but dont be such a sheep follower. Customer service is customer service, and apple does not have very good customer service in my opinion.

By: Tugger

Tugger — Sun, 03 Sep 2006 19:44:11 +0000

Dell were aware of the ‘Fire” problem since mid-2005, and they were initially told by sony!! so no excuses there. My macbook pro battery arrived on the 2nd morning after the problem was reported (at 10pm!) Not bad.
Just as an aside, when you call the apple support number, they often answer on the first ring, usually by the third. Take note Orange mobile, NTL, carfone warehouse, PC World (Mastercare) & AOL.

By: Alex X

Alex X — Sun, 03 Sep 2006 16:01:22 +0000

I filled out an applications for a 15″ powerbook battery about 1.5 weeks ago. Still no sign of the battery. I also called apple to see if they could track the product order # for me, and after waiting 1.5 hours.. NO JOKE on the phone, they said they could not track the status of a battery, even though i had the order number. I love my powerbook, but frankly, apple’s customer service is a JOKE. Good thing i dont need them. :)

By: Ed Judge

Ed Judge — Sun, 03 Sep 2006 15:15:03 +0000

Filled out the Apple battery recall for for a 15 inch Powerbook over a week ago. Still waiting.

By: BigBlueEdge

BigBlueEdge — Sun, 03 Sep 2006 15:03:53 +0000

I have a Dell D600. I ordered the replacement battery through the Dell replacement website and it was delivered just 2 or 3 days later. Several other folks in my office had the same experience. I guess what this tells you is that your jumped-to conclusion based on your single data point isn’t any more valid than if I claimed that Dell was getting all replacements out in 3 days based on my small sampling. If we both had a ThinkPad neither one of us would have any data points about battery recalls…

By: Loot

Loot — Sun, 03 Sep 2006 13:43:50 +0000

So let’s see you compared different types of recalls (of different scales) and came to big conclusions based on a sample size of ONE. Using similar analysis, I guess one can conclude NO Mac users know how to do any numerical analysis such as simple statistics (don’t worry I have a sample size of one). I wonder if you would have posted this if you had the opposite experience which from the sound of it a bunch of people are having so there is statistically a good chance next time this happens, Apple might be slower. Oops, time for introspection. Wonder if you can do that. Why don’t think about the various comments written here and at digg and write a simple apology for being silly. Let’s see if you can be honest and not give Mac users a bad name.

By: kalateur

kalateur — Sun, 03 Sep 2006 13:28:36 +0000

I think that both Dell and Apple didn’t have to sell
2300$ computers without tested all the component…

By: Charlie

Charlie — Sun, 03 Sep 2006 12:54:31 +0000

I’m in the same position, but have had the opposite results. For my Dell laptop my battery was in-hand in under 5 days (placed the order late Saturday evening). They say that it may take up to 20 days to be received. Our family store also uses Dell laptops for their business, they had 22 (I believe) batteries replaced, all arriving within 4-8 days. My Apple laptop is still awaiting its battery. I submitted the request to them about a week ago.

Seems like you’re just unfortunate, and that the times do vary. This is a pretty big recall, and to be completely fair I think both companies have made the process as simple and painless as possible.

By: Martin

Martin — Sun, 03 Sep 2006 12:42:33 +0000

FYI, I placed the order for my Dell replacement on a Friday and it was at my doorstep on Tuesday morning, which if you consider weekends generally don’t count for shipping companies and take into effect processing times, the turnaround was 1 day (and it WAS shipped next day).

By: Battery Replacement: Apple vs Dell » News around the World

Battery Replacement: Apple vs Dell » News around the World — Sun, 03 Sep 2006 11:01:03 +0000

[...] An interesting comparison of how the battery replacement is going from the customer point of view for both Apple and Dell.read more | digg story [...]

By: james

james — Sun, 03 Sep 2006 10:07:27 +0000

This guy is writing this as a consumer, not as a business man doing a full analysis.

To a consumer, dell suck ass. clear an simple.